Frequently Asked Questions

WHERE DO YOU TAKE PHOTOS?

Our shoots take place in the lovely Loughton, Essex a few steps away from the beautiful Epping Forest. (Nearest station, London Central Line)

HOW LONG WILL THE SESSION TAKE?

We have an efficient set up and approach. Sessions last anywhere from 15 minutes to 3 hours based entirely on your needs and the number of looks you’d like photographed.

HOW MANY PHOTOS DO I GET?

By the end, you’ll choose the images you’re going to purchase, and they will go off to be edited.

WHEN WILL I RECEIVE MY BUTTER BRUSHED PHOTOS?

Your amazing Butter Brushed photos are usually delivered to you no later than a week after your shoot date. If you need them sooner, just let us know and we’ll see what we can do to accommodate. We provide express service when available.

CAN I HAVE UNEDITED IMAGES?

Afraid not - We don’t give out unedited/RAW images.

CAN I BRING SOMEONE WITH ME?

In our experience having more than one person in the studio can be distracting. So, no. =)

DO YOU HAVE AN IRON?

Rest assured, we have an iron available to address any wrinkles!

IS THERE A TOILET THERE?

Yes!

WHAT ABOUT REFRESHMENTS?

Yes!

DO YOU DO OUTDOOR AND INDOOR SHOTS?

YES! Reach out to discuss details.

CAN I DISCUSS WHAT I WANT TO ACHIEVE FROM THE SESSION?

YES! Either after your booking or at the start of the session. Also, throughout the session, we’ll review the photos to gauge our goals for the session. It helps if you email reference photos in advance.

ARE THERE FACILITIES TO DO MAKE-UP/ HAIR?

We recommend arriving at your photo shoot with your makeup and hair already prepared. However, considering the unpredictable nature of English weather, we understand that touch-ups may be necessary at times. Our location provides a convenient place to change equipped with mirrors for your convenience. Alternatively, you can also use the bathroom facilities for this purpose.

WHAT HAPPENS IF I NEED TO RESCHEDULE/ CANCEL?

You can reschedule ONCE up to 72hours before your shoot without losing your deposit. Deposits are none-refundable. If you cancel within 72hours a new deposit will be required. If you cancel within 24hours of the shoot you will lose 50% of your total session fee. If you cancel on the day of your shoot, the full fee will be charged.